For the past year and a half, Paige Chernow (L) and Mary Hillman (R) have been making weekly visits to assist clients with computer use. Paige is the Adult Services Librarian at the University Branch of the Seattle Public Library (located just a few blocks from EGH). Mary is a retired librarian who is an active volunteer and a member of University Lutheran Church, which is where the EGH Day Center is located.
“We help EGH clients search and apply for employment, create or recover their access to email and social media accounts, or simply find bus routes to local social service agencies,” said Paige. “We also provide referrals for health clinics, nonprofits that assist with furniture and household items and how to locate and apply for discounted cell phone providers.”
In addition to providing computer help, Paige and Mary try to build relationships with clients. “Just listening is sometimes the most important service we can offer,” said Mary.
Paige and Mary have also encouraged clients to go to the library for additional help and services. Paige has been able to waive fines on clients’ library accounts so that they can use their library cards again to check out materials. EGH clients who go to the University District branch have reported feeling more comfortable approaching library staff for assistance.