Elizabeth Gregory Home’s Non-Discrimination and CLAS Principles

Access to Elizabeth Gregory Home’s Day Center and Transitional Housing Programs will be available to all individuals who identify as female who are homeless, or at risk of becoming homeless, regardless of color, background, orientation, and abilities. We promote equal opportunities by prohibiting discriminatory policies or practices concerning any individual based on race, religious creed, national origin, sexual orientation, physical or mental disability, color, gender, age, marital status, political affiliation, veteran status or other basis prohibited by local, State or Federal law. It is our policy that racial slurs, ethnic jokes, homophobic and transphobic language, or other disparaging remarks or conduct are unacceptable. Elizabeth Gregory Home staff will take prompt and immediate action to investigate instances of reported misconduct. Any employee or volunteer found to be in violation of this policy would be subject to disciplinary action, up to and including termination.

Culturally and Linguistically Appropriate Services (CLAS) standards serve as general guidelines for developing and monitoring appropriate services. These standards are intended to be broadly inclusive of diverse racial, ethnic, sexual, and other cultural and linguistic groups.

• EGH will ensure that all clients receive effective, understandable, and respectful care that is provided in a manner compatible with their cultural beliefs, practices and preferred language.
• EGH will implement strategies to recruit, retain, and promote diverse leadership at all levels of the organization, including staff, board and volunteers, that is representative of our clients.
• EGH will ensure that board, staff and volunteers receive ongoing education and training in culturally and linguistically appropriate service delivery, such as those offered through 501 Commons, United Way and WA Nonprofits.
• EGH will provide clients with verbal and written notices informing them of their client rights.
• EGH will conduct initial and ongoing organizational self-assessments of CLAS-related activities.
• EGH will ensure that data on each client’s race, ethnicity, and spoken and written language are collected in secure records, integrated into the organization’s data management system and periodically updated.
• EGH will develop participatory, collaborative partnerships with communities representing diversity and will facilitate community and client involvement. These partnerships may include nonprofits, businesses, faith communities and government entities.
• EGH will ensure that conflict and grievance resolution processes are culturally and linguistically sensitive and capable of identifying, preventing, and resolving cross-cultural conflicts or complaints by clients.